Refund and Cancellation Policy

Last updated: 5 September 2026

This Refund and Cancellation Policy applies to services purchased through TikTokRankSeo.com and should be read together with our Terms & Conditions.

Nothing in this policy removes, restricts or replaces any statutory rights or remedies available to customers under applicable UK consumer law.

1. One-Off TikTokRankSeo Reports

TikTokRankSeo provides personalised TikTok SEO, analytics and growth strategy reports, including our Foundation, Growth and Authority services.

These reports are individually prepared using information, objectives and TikTok analytics supplied by the customer.

If you wish to cancel an order, please contact us as soon as possible.

Your cancellation and refund rights may depend on whether work on your personalised service has already begun and on your applicable statutory rights.

2. Before Report Preparation Begins

If we have not yet begun providing the purchased service, please contact us promptly if you wish to cancel.

Where you have a statutory right to cancel, TikTokRankSeo will honour that right in accordance with applicable law.

3. Starting Work During a Cancellation Period

TikTokRankSeo reports are personalised services that require processing and analysis of customer-supplied information and TikTok analytics.

Where applicable, customers may be asked to expressly request that TikTokRankSeo begins providing the purchased service before the end of any statutory cancellation period.

Where you expressly request early performance, your cancellation rights may be affected once work has begun.

If you subsequently cancel after work has started, TikTokRankSeo may, where permitted by law, be entitled to charge an appropriate amount for the services already provided.

Any consent, request or acknowledgement required by applicable law will be obtained separately where necessary.

4. Completed Reports

Once a personalised report has been completed and supplied, cancellation or refund rights may be limited where permitted by law and where any legally required consent or acknowledgement has been obtained.

This does not affect your statutory rights if the service has not been provided with reasonable care and skill or otherwise fails to meet applicable legal requirements.

5. Problems With a Report

If you believe there is a genuine problem with your completed report, please contact us and explain the issue.

We will investigate the matter and, where appropriate, may:

• correct an error;
• repeat relevant analysis;
• provide an updated report;
• provide another appropriate remedy; or
• provide a refund or price reduction where required by law.

Customers should contact us as soon as reasonably possible after discovering a problem.

6. Customer-Supplied Information and TikTok Analytics Availability

Customers are responsible for supplying the information and TikTok analytics exports requested for their purchased service.

TikTokRankSeo does not control the content, availability, structure or completeness of analytics data generated or supplied by TikTok.

The information available within TikTok Studio and its analytics exports may vary depending on factors including:

• the customer’s TikTok account;
• account activity and history;
• the selected reporting period;
• the amount of available analytics data;
• features made available to the account by TikTok;
• changes to TikTok Studio or its export formats;
• changes to TikTok metrics, analytics or reporting systems; and
• decisions made by TikTok concerning what information it makes available.

Where a customer has supplied the correct requested original TikTok analytics exports but particular metrics or information are not contained within the data supplied by TikTok, this is outside TikTokRankSeo’s control.

TikTokRankSeo cannot add, recover or obtain analytics information that TikTok has not made available through the data supplied for the report.

TikTokRankSeo will not invent, fabricate or represent unavailable TikTok analytics as verified data.

Where particular information required for an analysis is unavailable, the affected part of the report may therefore be:

• produced using the verified information that is available;
• adapted to reflect the available data;
• limited in scope; or
• clearly identified as unavailable or not supported by the supplied analytics.

The absence of particular analytics or metrics that TikTok itself has not made available does not, by itself, mean that the TikTokRankSeo service is defective and does not automatically create an entitlement to a refund.

Nothing in this section affects any statutory rights the customer may have.

7. Incorrect, Incomplete or Unsuitable Customer Uploads

Customers must provide the analytics files requested during the TikTokRankSeo intake process.

Where requested, customers should provide the original TikTok Studio export ZIP files and should not extract, rename, modify or otherwise alter those files before submission.

If information is unavailable because the customer has supplied an incorrect, incomplete, corrupted, modified or unsuitable export, TikTokRankSeo may request replacement files.

Report preparation may be delayed until suitable information has been received.

If the customer does not provide information reasonably required for us to perform the purchased service, we will deal with the order in accordance with our Terms & Conditions and applicable law.

8. Changes Made by TikTok

TikTokRankSeo is an independent service and does not control TikTok.

TikTok may change its analytics, export formats, metrics, algorithms, interfaces, account features or data availability at any time.

Such changes may affect the information available for analysis or the applicability of particular recommendations.

A change made by TikTok that is outside TikTokRankSeo’s reasonable control does not, by itself, mean that a TikTokRankSeo report or service is defective.

This does not affect the customer’s statutory rights regarding the service actually supplied by TikTokRankSeo.

9. Results and Performance

TikTokRankSeo provides analysis, intelligence, recommendations and strategic guidance.

We do not guarantee any particular:

• TikTok search ranking;
• number of views;
• number of followers;
• engagement level;
• traffic level;
• sales or revenue;
• viral performance; or
• other commercial outcome.

TikTok performance is affected by numerous factors outside TikTokRankSeo’s control.

A report is therefore not considered defective merely because a particular TikTok ranking, growth or commercial result is not achieved.

This does not affect your rights concerning the quality of the service actually purchased.

10. Recurring and Subscription Services

TikTokRankSeo may introduce recurring or subscription-based services in addition to one-off reports.

Where a recurring service is offered, its price, billing frequency, principal features, renewal arrangements and applicable cancellation terms will be displayed before purchase.

Customers will be able to cancel future renewals in accordance with the terms applicable to the subscription.

Cancellation of a subscription does not automatically create an entitlement to a refund for services already provided.

Where subscription services are introduced, additional terms specific to those services may also apply.

Nothing in this section affects applicable statutory rights.

11. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same purchase or that a payment has been taken incorrectly, please contact us promptly.

We will investigate the transaction.

Where an incorrect or duplicate payment is confirmed, an appropriate refund will be issued.

12. Refund Method

Where a refund is due, it will normally be returned using the original payment method where reasonably possible.

Once TikTokRankSeo has processed a refund, the time taken for the funds to appear in your account may depend on the payment provider, card issuer or bank.

13. Service Unavailable Due to TikTokRankSeo

If TikTokRankSeo is unable to provide a purchased service for reasons attributable to us, we will take appropriate action.

Depending on the circumstances, this may include:

• resolving the problem;
• completing or repeating the service;
• providing an alternative remedy;
• providing a price reduction; or
• issuing a refund where appropriate or legally required.

14. Statutory Rights

Nothing in this Refund and Cancellation Policy is intended to exclude or limit rights that cannot legally be excluded or limited.

Consumers may have rights under UK consumer law in addition to those described in this policy.

Where there is a conflict between this policy and a mandatory legal right, the applicable legal right will take precedence.

15. How to Request a Cancellation or Refund

To request cancellation, report a problem with a service or ask about a refund, contact:

TikTokRankSeo
Email: hello@tiktokrankseo.com
Website: TikTokRankSeo.com

Please provide your order number and the email address used for your order so that we can identify the relevant purchase.